I’ve done pretty much everything Instagram has asked me to do.
Out of nowhere, my account got suspended because of “activity they couldn’t verify” as mine. Okay, fine. I get it. Mistakes happen. So I did the whole process. I sent support emails. I went through identity verification. I even did their video selfie thing multiple times, hoping that maybe; just maybe; an actual human would look at my case and tell me what’s going on.
But… nothing.
No explanation. No real update. No actual person replying. Just silence, endless automated loops, and help articles that send me right back to the same support channels where nobody seems to be listening.
Eventually, after trying over and over to prove I’m actually the person behind my own account, I got locked out completely. More than a year now. Honestly, it doesn’t even feel like customer support anymore. It’s more like yelling into an empty room while a robot occasionally tells you to repeat yourself.
And that’s what drives me crazy. Instagram can build insanely smart systems to catch “suspicious activity,” keep you scrolling, serve you weirdly accurate ads, and track your every move. But when a regular user gets wrongly locked out? Suddenly their system is totally helpless, faceless, and impossible to reach.
It’s hard not to feel like there are two versions of support. If you’re a brand, an advertiser, an influencer, a celebrity, or someone big enough to make noise—sure, someone at Meta might actually pay attention. But if you’re just a normal person with a normal account? You’re at the mercy of bots that can punish you, shut you out, and ignore you without any consequences.
I’m not asking for special treatment. I’m asking for basic decency. Just a reply. A review. A clear reason. One human in the chain who can look at the evidence and say, “Hey, we actually checked this.”
But instead, the message feels like: prove who you are, now prove it again, now wait forever, and then lose access anyway.
At some point, frustration just turns into giving up. You start wondering if your account is even worth fighting for when the company behind it can’t be bothered to acknowledge you exist.
Because let’s be real—does Instagram even care about some random person?